Fulfillment Policy

Last Updated: March 31, 2026

Overview

SaloHub provides AI-powered CRM analysis services as digital products. This Fulfillment Policy explains how our services are delivered after purchase through Paddle, our merchant of record for payment processing.

Digital Service Delivery

All SaloHub services are delivered digitally and are available immediately upon successful payment confirmation. There is no physical shipment involved.

Service Activation Timeline:

• Subscription Plans: Activated instantly upon payment confirmation
• Credit/Balance Purchases: Credits added to account within seconds of payment
• Enterprise Plans: May require additional setup (1-2 business days)

Subscription Fulfillment

When you purchase a subscription plan through Paddle:

• Your account is immediately upgraded to the selected plan
• All premium features become accessible right away
• AI analysis limits are updated according to your plan
• You receive a confirmation email from Paddle with receipt
• Subscription management is available through your account settings

Credit Purchase Fulfillment

When you purchase credits or balance through Paddle:

• Credits are instantly added to your account balance
• You can use credits immediately for AI services
• Transaction receipt is sent via email from Paddle
• Credit history is visible in your account dashboard

Payment Confirmation

Paddle handles all payment processing. Once payment is confirmed:

1. Paddle sends a webhook notification to our system
2. Your account is automatically updated
3. You receive a purchase confirmation email
4. Services become available in your dashboard

In rare cases, there may be a short delay (up to 5 minutes) due to payment verification. If you experience longer delays, please contact our support team.

Access to Services

After fulfillment, you can access your services:

• Dashboard: All features accessible from your main dashboard
• API Access: Available for developers with appropriate plans
• Integrations: Connect your CRM systems for analysis
• Support: Access to customer support based on your plan

Service Limitations

Each subscription plan has specific limits:

• Starter: Basic AI analysis, limited monthly credits
• Professional: Advanced features, higher credit limits
• Enterprise: Full access, custom limits, priority support

Usage limits reset monthly on your billing anniversary date.

Order Confirmation & Receipts

After each purchase through Paddle, you will receive:

• An order confirmation email from Paddle
• A detailed receipt with transaction information
• Access to invoices through your Paddle account
• Transaction history in your SaloHub account

Failed Fulfillment

If fulfillment fails after successful payment:

1. Our system automatically detects the issue
2. We attempt to retry fulfillment up to 3 times
3. You'll be notified via email of any issues
4. If unresolved, a full refund will be issued via Paddle

If you experience any issues with service access after payment, please contact us immediately at support@salohub.com.

Subscription Renewal

Subscriptions automatically renew through Paddle. On renewal:

• Your plan continues without interruption
• Credits/limits are reset for the new billing period
• Payment is processed automatically via Paddle
• You receive a renewal confirmation email

Contact & Support

For fulfillment-related questions: